Overview

• The panel ruled for the United States and determined that workers at Atento’s Hidalgo call center suffered a denial of rights.
• It found undue company interference and anti-union discrimination that created a climate of fear and targeted STRM leadership, resulting in a “decapitation of the coalition” deemed a serious violation.
• The panel concluded that measures taken by the Mexican government were insufficient to remedy the severity, duration, and structural nature of the abuses.
• The case began with an STRM petition on November 28, 2023, followed by a U.S. panel request on April 16, 2024, on-site verification May 12–14, 2025, hearings May 15–16, and a public written decision on August 21, 2025.
• U.S. Trade Representative Jamieson Greer said the United States will continue to use the rapid-response mechanism to enforce labor rights and support fair trade.