Overview
- A U.S. traveler canceled a trip to Medellín, Colombia due to a medical emergency and was initially denied refunds by both a hotel and an airline.
- Using ChatGPT, the traveler drafted policy-based appeal letters citing Generalized Anxiety Disorder (GAD) and a doctor’s note, ultimately securing full refunds.
- The hotel granted a refund after the first AI-crafted letter, while the airline reversed its decision after a second letter addressed mental health discrimination concerns.
- The traveler avoided hiring a paralegal, emphasizing the cost-saving potential of AI tools for similar disputes.
- The viral Reddit post documenting the incident has fueled discussions on the ethics, legitimacy, and broader implications of AI in consumer advocacy.