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US Government Sues Adobe Over Subscription Practices

FTC and DOJ allege Adobe hid termination fees and made cancellations difficult, impacting millions of users.

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SAN JOSE, CA - JANUARY 15: The Adobe logo is displayed on the side of the Adobe Systems headquarters January 15, 2010 in San Jose, California. Adobe Systems has added 20 new wind turbines to their rooftops in an attempt to harness wind energy to help power their offices. Each 30 foot tall aluminum wind turbine is capable of capturing a maximum of 1.2 kilowatts of electricty. (Photo by Justin Sullivan/Getty Images)
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Overview

  • Adobe is accused of violating consumer protection laws by not disclosing hefty early termination fees upfront.
  • The lawsuit claims Adobe's cancellation process is convoluted, deterring users from ending subscriptions.
  • Two senior Adobe executives are named in the lawsuit for overseeing these practices.
  • Adobe denies the allegations, stating its subscription terms are transparent and the cancellation process is simple.
  • The FTC seeks financial penalties and an injunction to prevent Adobe from continuing these practices.