US Air Travel Complaints Surge to Highest Level Since 2020
Nearly 97,000 consumer complaints were filed in 2023, citing persistent delays and issues with passenger treatment.
- The Department of Transportation reported a 12% increase in complaints from 2022.
- Delays affected 21% of flights, despite a reduction in cancellations.
- Complaints about disability treatment and discrimination rose significantly.
- Most complaints were directed at US airlines, with a quarter involving foreign carriers.
- The Transportation Department is modernizing its complaint system to improve oversight.
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