Urban Company Faces Backlash Over Kannada Language Barrier in Bengaluru Service Incident

A canceled cleaning service has reignited concerns about language inclusivity and corporate accountability in Karnataka.

A Bengaluru resident reported that a bathroom cleaning service booked through Urban Company was canceled after he requested communication in Kannada.
The workers and customer care representative reportedly could not speak Kannada, leading to a communication breakdown and the cancellation of the service.
The customer emphasized that his frustration was with Urban Company’s lack of language inclusivity, not the workers themselves.
Urban Company publicly apologized and stated they are investigating the incident after receiving criticism on social media.
The incident has fueled a broader discussion about the importance of prioritizing Kannada in customer interactions within Karnataka.