Overview
- UPS says it makes multiple attempts to obtain missing data, then either returns parcels at the shipper’s expense or disposes of them in compliance with U.S. customs rules.
- The company reports more than 90% of international packages clear on day one, yet the remainder equates to thousands of shipments stalled each week at major hubs such as Louisville.
- News outlets detail thousands of U.S.-bound packages piled up, with customers receiving contradictory tracking updates, including notices that items were “disposed of.”
- Small businesses cite severe losses, including a Portland importer missing five Japan matcha shipments valued at about $127,000 after they reached UPS’s Louisville facility.
- Reported disposals occur under CBP oversight, and the disruption is prompting some sellers to rethink U.S. orders or add steep fees to cover uncertain duties.