Overview

• UPS acknowledges it is invoking its three-attempt policy to dispose of parcels that cannot clear customs.
• The company says many shipments lack required information under updated import requirements, with unresolved packages either returned at the shipper’s expense or disposed of in line with regulations.
• Reporting by NBC News links the customs backlog to sweeping import taxes under the Trump administration.
• UPS processes about 3.2 million international packages weekly and says roughly 90% are delivered without issue, leaving thousands of problematic shipments each day.
• Brokers and customers report unprecedented delays, contradictory tracking updates, and missing high-value goods, including U.K. personal items and $127,000 in Japanese matcha.