Overview
- The traveler, identified as Jaskaran Singh, realized the backpack was left on a KIA shuttle just before check-in at Kempegowda International Airport.
- Airport personnel used the exact timestamp from his UPI transaction to identify the specific shuttle and reached the BMTC driver.
- The driver located the backpack and returned it to the terminal within minutes.
- Singh publicly thanked staff member Mr. Ravi in a post on X that included a photo of them at the airport.
- The post went viral with praise for the quick, tech-enabled response, and Singh later confirmed he boarded his flight on time.