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UPI Surpasses 700 Million Daily Transactions as Banks Introduce Fees and Platform Encounters Fresh Outage

RBI Governor Sanjay Malhotra has signaled that funding strains could force a cost-sharing shift in India’s largest real-time payments network

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Reports began pouring in around 7.45 pm, with users on Google Pay, PhonePe, Paytm, and other leading platforms unable to complete transactions.
In July 2025, UPI processed a record 19.47 billion transactions totalling nearly ₹25.1 lakh crore.

Overview

  • On August 2, NPCI data confirmed UPI processed over 700 million transactions in a single day, its highest daily volume to date
  • Effective August 1, ICICI Bank began charging payment aggregators 2 basis points per UPI transaction (capped at ₹6) for those with escrow accounts and 4 bps (capped at ₹10) for others
  • RBI Governor Sanjay Malhotra emphasized that UPI’s free model is under pressure from rising processing costs and requires a sustainable funding framework
  • Fintech firms and payment associations are lobbying for the reintroduction of merchant discount rates to offset infrastructure expenses and maintain growth momentum
  • A major outage on August 7 disrupted UPI transactions across multiple banks and apps, highlighting ongoing challenges in system resilience