Overview

• On August 7, internal glitches at HDFC Bank, State Bank of India, Bank of Baroda and Kotak Mahindra Bank triggered a nationwide UPI service failure
• Downdetector recorded that 62% of users experienced payment breakdowns, 29% faced fund transfer errors and 8% reported app malfunctions
• NPCI stated that its core infrastructure remained stable and it is coordinating with affected banks to restore full UPI connectivity
• During the disruption, customers and merchants completed transactions using Visa, RuPay and Mastercard debit and credit cards as backup options
• The outage underscores growing stability challenges for UPI as it processes over 700 million daily transactions and handled 19.47 billion payments in July