Overview

• Guest Nick Hustson posted on X that he was told to remove his watch, use facial-recognition ride lockers, and pass a metal detector, which he says caused him to miss his ride photo.
• Universal Orlando replied publicly on X asking him to send a DM so the resort could document his feedback.
• Other visitors echoed frustrations about too few camera or scanner stations, occasional scan failures tied to poor lighting, and bottlenecks within newer locker bays.
• Several guests described curt staff enforcement and confusion over how to handle medication or small valuables when told everything must be stored.
• Coverage outlines proposed fixes such as adding scanners, improving lighting and signage, considering platform or double-sided lockers, and staff tone training, with no official changes announced.