Overview

• A Universal Orlando Annual Passholder reported their pass was unexpectedly blocked at park entry under a vague “investigation” label.
• Guest Relations and the Guest Contact Center reportedly lacked any details on the probe, leaving the passholder without answers.
• Online community members point to missed or failed monthly payments as a common cause for automatic pass suspensions.
• Commenters also warn that suspected unauthorized use or merchandise reselling violates pass terms and can trigger undisclosed reviews.
• Passholders are advised to email [email protected] or call the Annual Pass line to clarify and resolve blocks.