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Universal Opens Talks After Family’s Ban Over $16 Keychain, Lawyer Says

The parents say a misunderstanding involving their autistic daughter led to a trespass order and a $200 demand despite pre-arranged disability accommodations.

Overview

  • The Dec. 27 incident at Epic Universe began when a 7-year-old with autism left a Super Nintendo World shop holding a $16 keychain as her father stayed inside with the barcode to pay, according to the family.
  • An employee accused the mother of shoplifting, and the family was taken to a security office, the Orange County Sheriff’s Office was called, and a one-year trespass warning was issued, their attorney says.
  • After the visit, Universal’s attorneys sent a civil demand seeking $200 and warned of potential criminal action related to alleged retail theft, according to a letter reviewed by outlets.
  • Attorney Eric “Rick” Block says he demanded the trespass be revoked and requested a donation to an autism charity, alleging negligence, abuse of process, libel and false imprisonment.
  • Block says a Universal litigation attorney has responded and discussions are planned for next week, while the resort has not issued a public comment on the case.