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Universal Apologizes After Report That Epic Universe Guests Were Denied Water During Queue Delay

No updated policy has been issued, with guest accounts describing uneven enforcement.

Overview

  • A guest post on X on November 8–9 alleged that people in the Harry Potter and the Battle at the Ministry queue were told they could not leave for water during a downtime.
  • Universal Orlando publicly replied with an apology and asked the guest to send a direct message, without confirming or clarifying any hydration or queue policy.
  • Responses from other visitors described mixed experiences, with some saying they were allowed to step out for water or restroom breaks and others saying they were kept in line.
  • Epic Universe’s heavy crowds and Florida heat, plus multi‑hour waits for the Ministry attraction, heighten hydration concerns even though refill stations exist outside many enclosed queues.
  • There has been no new park‑wide guidance on queue procedures or compensation; parks often avoid dumping queues during brief stoppages, and operations remain under scrutiny following a September death on the Stardust Racers coaster that remains closed.