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United Natural Foods Shuts Down Systems Following Cyberattack

Following the breach, UNFI activated its incident response plan with law enforcement involvement to deploy workarounds for critical food deliveries.

Produce displayed for sale a Whole Foods Market Daily Shop ahead of opening in the Upper East Side neighborhood of New York, US, on Tuesday, Sept. 17, 2024. Whole Foods Market is opening new small-format stores aimed at serving quick-trip urban consumers, with its first set to open on Sept. 18 in New York. Photographer: Yuki Iwamura/Bloomberg
A Whole Foods grocery store in New York City.
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Overview

  • UNFI first identified the breach on June 5 and proactively shut down affected systems to contain the incident.
  • The company activated its incident response plan and enlisted law enforcement along with cybersecurity specialists to assess and remediate the attack.
  • Workarounds have been implemented to sustain critical deliveries to over 30,000 locations, including Whole Foods stores.
  • Some customers reported empty shelves and smaller-than-usual deliveries at Whole Foods due to the disruptions.
  • UNFI’s shares fell more than 6% following the announcement and the company has not disclosed whether any data was compromised.