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United and Delta Sued Over Selling ‘Window’ Seats With No Windows

The complaints target seat-fee upsells on aircraft with wall-adjacent positions created by ducts and wiring.

United, Delta, and American Airlines planes at Phoenix Sky Harbor International Airport (PHX) - stock photo
Phoenix, AZ - December 1, 2023: Photo of United, Delta, and American Airlines passenger planes at Phoenix Sky Harbor International Airport (PHX)
Airplane cabin aisle during a night flight.
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Overview

  • Proposed class actions were filed on Aug. 19 in federal courts in San Francisco (against United) and Brooklyn (against Delta), seeking millions in damages for more than 1 million affected passengers at each carrier.
  • Plaintiffs allege some Boeing 737 and 757 jets and Airbus A321s include seats beside a blank fuselage wall, which the airlines labeled as window seats and sold for extra fees without disclosure.
  • Rivals such as American Airlines and Alaska Airlines flag “no window view” seats during booking, a practice the suits say United and Delta could adopt.
  • Evidence cited includes a United app screenshot labeling seat 11A as a window seat contrasted with in-cabin photos showing no window, plus named-plaintiff accounts of fees ranging from $45.99 to $169.99 and a 7,500‑mile refund.
  • United and Delta declined to provide substantive comment, and coverage notes likely legal battles over preemption under the Airline Deregulation Act, arbitration clauses, and potential class certification.