United Airlines Introduces Real-Time Weather Updates for Flight Delays

Passengers will receive live radar maps and detailed explanations to understand disruptions caused by weather.

United Airlines will text passengers live radar maps during weather-related flight delays.
The initiative aims to provide transparency and reduce frustration among travelers.
Specialized customer service representatives will work with operations managers to relay real-time information.
The service uses generative AI tools to deliver timely updates and explanations.
United expects record passenger numbers during the July 4 holiday travel period.