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Undercover Report Alleges Neglect and False Billing at Alloheim Care Homes

Care insurers have opened reviews after RTL handed its material to authorities.

Overview

  • RTL’s Team Wallraff aired undercover footage from several facilities showing residents left in urine or feces, untreated pressure sores, shortages of supplies and overworked staff.
  • RTL and Stern cite internal Alloheim documents that allegedly show about 430 care workers billed at roughly 130 homes from January 2024 to April 2025 despite not being on duty.
  • Alloheim, which runs close to 300 homes, rejects the claims as a distorted portrayal, calls the data outdated or incomplete and says it has initiated legal action against RTL and Stern.
  • The Wuppertal public prosecutor says there is currently no initial suspicion of criminal billing fraud, while administrative and insurer reviews remain ongoing.
  • Local oversight previously confirmed many complaints at Alloheim’s Moers site, and the latest reporting includes new accounts from facilities in Neuss and Frankenberg.