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Ulaanbaatar Reports 2025 Complaint Outcomes, Moves Forward on Drainage Financing

Officials spotlight citizen-service metrics alongside financing milestones during a week of severe weather.

Overview

  • City officials said residents filed over 64,000 submissions in 2025, including 30,303 complaints, with 68.8% resolved in citizens’ favor and all handled under the 30‑day legal response framework.
  • Leaders met residents on January 6 to receive new petitions on land re‑planning, flood control, housing quality and public safety, pledging case‑by‑case responses.
  • A feasibility study for flood‑drainage works is underway, with construction planned this year using a $100 million World Bank loan once studies conclude.
  • A separate EXIM Bank of China‑funded project to route groundwater into drainage facilities is planned to start in 2027.
  • The agriculture minister began a regional visit launching a Jargaltkhaan Local Development Center pilot featuring small processing, an animal feed plant, information services and equipment rental, as forecasters warn of snow, blizzards and daytime temperatures near −10 to −12°C in Ulaanbaatar.