Overview

• The Commons’ Transport Select Committee found a significant gap between the legal rights of disabled transport users and their lived experiences, with many treated as 'second-class citizens.'
• Over two-thirds of disabled respondents reported encountering frequent barriers to travel, with many avoiding journeys due to anticipated challenges.
• The report recommended a new inclusive transport strategy and a unified complaints system within 12 months to address systemic shortcomings.
• Testimonies included incidents of wheelchair users left without assistance, taxi refusals for guide dogs, and inaccessible infrastructure such as blocked pavements.
• The Department for Transport acknowledged past failures and pledged to consider the recommendations, though no concrete actions have been implemented yet.