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UK Train Reliability Hits Record Low with Over 4% of Services Cancelled

Industrial action, staffing shortages, and retirement rates are driving unprecedented disruption across Britain's rail network.

  • More than 217,000 train services were fully cancelled in the past year, with an additional 165,000 partially cancelled, according to the Office of Rail and Road (ORR).
  • The rail industry's cancellation score reached 4.09%, the worst performance recorded since data collection began in 2015.
  • Industrial disputes, reliance on overtime, and higher-than-expected retirement rates are key factors behind the cancellations.
  • CrossCountry recorded the highest cancellation rate at 7.36%, followed by Avanti West Coast, Northern, and Govia Thameslink Railway.
  • Government officials and train operators are pledging reforms, including a major overhaul of the rail system and measures to improve service reliability.
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