Overview

• The UK Department for Business and Trade’s evaluation of a Microsoft 365 Copilot pilot reports 72% overall satisfaction, with neurodivergent participants statistically more satisfied and more likely to recommend the tool.
• Neurodiverse respondents’ higher satisfaction was reported at a 90% confidence level, and likelihood to recommend at 95%, though the study did not disclose the subgroup’s exact size.
• Participants described concrete benefits including writing support, task structuring for executive function, and meeting transcription that improved participation for hearing‑impaired users.
• The study found 22% of users identified false information in outputs, and independent reporting highlighted weak or unclear productivity gains and issues with Excel and PowerPoint results.
• The pilot ended in December 2024 and the department has not announced next steps, with some participants saying they struggled to readjust to work without the tool.