Overview
- New coverage explains that passengers forced to stand despite a paid reservation may be eligible for money back even if the train runs on time.
- LNER’s published seat guarantee allows a 100% refund on a single ticket if staff cannot provide an alternative seat.
- Compensation varies by operator, with some companies offering partial refunds or vouchers rather than full cash refunds.
- Passengers are urged to gather proof with photos or video and to ask onboard staff for a note or coupon to support a claim.
- Separate rules still apply for delays and cancellations, with claims typically accepted after 30 minutes and submitted within 28 days online, at stations, or by post.