Overview

• Downdetector first logged issues at 1:35pm, with early reports emerging from London, Birmingham and Manchester.
• Incident reports peaked at 2:45pm, when 1,230 users indicated a total system blackout across the network.
• Branches nationwide closed as thousands of customers were unable to send parcels or letters, leading to widespread frustration on social media.
• The Post Office confirmed the disruption was not cyber-related and said technicians had identified the underlying technical fault.
• By 3:41pm, services had resumed across all 11,500 branches, and the organisation offered apologies to customers and operators while facing increased scrutiny following the Horizon IT scandal.