Overview
- An Opinium survey of 8,000 UK adults found a record 15 million people, or 37%, had a problem with their most recent parcel delivery between August 29 and September 27.
- Royal Mail ranked highest at 3.25 out of 5 and Yodel lowest at 2 out of 5, with Amazon Logistics second and DPD and Evri tied behind as overall scores barely moved in five years.
- The most common issues were drivers leaving before customers reached the door (29%), parcels left in insecure locations (24%), and late deliveries (24%).
- Accessibility performance worsened, leaving about three million people unable to share their needs, and 47% of those with problems faced obstacles when trying to complain.
- Ofcom said it strengthened parcel rules in 2023 and is pressing operators to improve, while Royal Mail, Amazon and Evri defended their services and Yodel and DPD did not comment.