Overview

• Energy suppliers are holding £3.3 billion in customer credit due to flat direct debit billing that mismatches seasonal energy usage.
• May marks the annual low point in the direct debit cycle, making it the best time for households to review accounts and claim refunds for overpayments.
• Martin Lewis advises customers to request refunds if their credit exceeds one to one-and-a-half months’ worth of payments, leaving a buffer for future bills.
• Consumers have a legal right under Condition 27 of the Gas and Electricity Licensing Act to fair direct debit levels and refunds for excess credit.
• Customers facing unresolved refund disputes after eight weeks can escalate their cases to the free, independent Energy Ombudsman service.