Overview
- St Helena Hospice confirms its SinglePoint phone line is operating 24/7 over the holidays, with rapid-response nurses supporting patients at home across north east Essex.
- Clinical staff describe home visits and overnight at‑home nursing on Christmas night, helping people remain with family when possible.
- Hospices organise on‑site celebrations with decorated trees, small gifts, carol singers, Santa visits and traditional Christmas lunches for patients, relatives and staff.
- Care is tailored to personal requests, including Sue Ryder staff sourcing a PlayStation 5 so a parent could watch their child open the present on Christmas Day.
- Leaders credit donations and volunteers for funding festive extras, while long‑serving workers continue covering Christmas shifts, exemplified by a North Tyneside hospital caterer working every Christmas Day for 25 years.