Overview
- The Home Office and operators BT/EE, Vodafone, Three, Virgin Media O2, Sky, TalkTalk, Tesco Mobile and industry body CCUK signed the second Telecoms Charter at the BT Tower.
- Networks will upgrade systems within 12 months to prevent overseas call centres from presenting UK numbers and will clearly label calls that originate from abroad.
- Call traceback will be introduced to track a call hop‑by‑hop back to its source, with expanded data sharing to help police dismantle scam operations.
- Providers will deploy AI to detect and block suspicious calls and texts before they reach users, responding to growing use of deepfake voices and automated scams.
- Firms pledged faster victim support with two‑week response targets, as industry data show £629 million was stolen in the first half of 2025.