Overview

• The Perry family say four of five members became violently ill on a 2 September TAP Air Portugal flight after eating a meat casserole while their eldest, who skipped the dish, stayed well.
• They report vomiting at Lisbon’s Humberto Delgado Airport and allege staff treated them as a problem, including refusing a wheelchair for a husband recovering from dental surgery.
• According to the family, they were advised not to board their connection and were rebooked for 7pm the next day without being told the delay length in advance.
• They say they paid for their own overnight stay and transport, citing a £330 hotel bill, and described rinsing vomit-soaked clothes while still unwell.
• Back in the UK, they report a missing suitcase containing menopause medication and a broken bag, and say they were told to collect the located case or pay a £45 delivery fee.