Overview
- Frankee and Jonny James say staff at Hotel Sorra Daurada Splash served local guests first and ignored them for 10 to 15 minutes at the bar.
- The couple report falling ill after eating at the buffet and say a doctor later diagnosed both of them with acute gastritis.
- They describe poor hygiene at the buffet, citing raw eggs, mouldy butter and unclear labelling, and they link these conditions to their illness.
- The family says the resort's advertised water park was closed and that clashes with a manager who spoke only Spanish left them feeling unsafe.
- They flew home two days early, received a £214 refund on their £1,800 trip and paid £370 to change flights, as journalists note the hotel did not respond and other online reviews report similar complaints.