Overview
- Reports from social media and news outlets say the ETA app and website showed error messages and stalled processing, with users waiting more than 24 hours for approvals.
- The problem, visible on June 3 when many applicants encountered a “system is busy” message and slow digital queues, has led to multiple accounts of missed flights and denied boarding.
- The UK Home Office acknowledged the delays and said technical teams are working to resolve the faults, but it has not given a firm time for full restoration.
- Carriers are legally required to verify an approved ETA before letting passengers board, so people with pending applications remain at risk of being refused travel until approvals arrive.
- Travel experts urge applicants to submit ETAs as soon as plans are confirmed because the official guidance allows up to three working days for processing and summer travel volumes increase disruption risk.