Overview

• Ofgem found systemic overcharging affecting customers with multiple electricity meters from January 2019 to September 2024.
• Ten suppliers, including Octopus Energy, Utility Warehouse, and EDF Energy, paid £7 million in refunds and goodwill payments.
• Good Energy separately compensated 2,284 prepayment customers £150,000 for billing failures from 2014 to October 2023.
• All implicated suppliers have updated their systems to ensure compliance with the energy price cap and accurate billing standards.
• Ofgem emphasized the importance of robust billing processes and continues to monitor suppliers for compliance.