Overview

• Texts and emails impersonate Royal Mail, DPD, Evri and DHL, typically requesting £1–£3 for customs clearance or redelivery.
• Clicking the link and submitting payment information allows criminals to access money and personal data, enabling larger purchases and identity theft.
• Cifas data shows £11.4bn was stolen in the UK last year, with average losses of about £1,400 per victim and 71% of victims not reporting to police.
• Guidance urges people to verify delivery issues via official courier websites or apps, forward scam texts to 7726, email report@phishing.gov.uk, and contact their bank immediately if details were shared.
• Variants include fake missed‑delivery cards directing to premium-rate numbers and Amazon-style phishing emails, with AI helping scammers craft more convincing content.