Overview
- Online purchases carry a statutory 14‑day window to cancel after delivery and a further 14 days to send the item back under the Consumer Contract Regulations 2013.
- Faulty goods are protected by the Consumer Rights Act 2015, giving a full refund within 30 days and up to six months where the retailer must prove the item was not defective.
- Amazon is accepting most holiday purchases back until January 31, 2026, with Apple‑branded products bought via Amazon due earlier, while Apple Store Online is taking eligible returns into early January.
- Other published Christmas extensions include Argos and B&M to January 31, John Lewis to January 23, M&S to January 25, Currys to January 23, ASOS to January 15, Primark to January 30, Next to January 4, and Waterstones through the end of January.
- In‑store returns depend on shop policy and usually require a receipt or gift receipt, legal rights typically sit with the buyer rather than the recipient, and exclusions such as personalised, perishable or intimate items commonly apply.