Overview
- Reselling above face value—defined as the original price plus unavoidable fees—will be illegal, with service charges on resale capped to stop workarounds.
- The rules apply to any platform serving UK fans, including secondary marketplaces and social media, which will have legal duties to monitor and enforce compliance.
- Individuals will be prohibited from reselling more tickets than they were entitled to purchase, aiming to curb bulk buying enabled by automated bots.
- Breaches can draw Competition and Markets Authority penalties of up to 10% of a company’s global turnover under powers in the DMCC Act.
- Artists and consumer groups welcomed the changes, while StubHub and Viagogo warned of a shift to unregulated markets; government analysis projects £112 million in annual savings and 900,000 more tickets bought from primary sellers.