Overview

• Lloyds Bank is closing 12 additional branches in May 2025, with closures continuing across the UK banking industry through June and beyond.
• Since 2015, over 6,000 bank branches have shut, including 1,146 closures by Lloyds Banking Group in the past six years alone.
• Despite a 48% drop in over-the-counter transactions, Financial Conduct Authority data reveals 13 million customers used branches last year, with 9.7 million visiting monthly.
• Approximately 3.3 million account holders, 63% of whom are over 85, have never banked online, raising concerns about access to essential services.
• Nationwide stands apart from other major banks, pledging to keep all branches open until at least 2028, as alternative access models like banking hubs and mobile services are deployed.