Overview
- BT EE, Virgin Media O2, VodafoneThree, Tesco Mobile, TalkTalk, Sky and Comms Council UK signed the government–industry pact.
- Operators have committed to upgrade their networks within the next year to stop foreign call centres from displaying UK numbers.
- Upstream call tracing will identify the provider that connected each call and track back step by step to the original source.
- Networks will deploy AI to spot and block suspicious calls and texts, with expanded data sharing to support police investigations.
- Victim support from phone companies will be accelerated, with help times pledged to drop to two weeks.