UK Air Traffic Control System Meltdown Inquiry Reveals Major Flaws

An independent review highlights a significant lack of pre-planning and coordination, affecting nearly 750,000 passengers.

Nearly 750,000 passengers were disrupted when UK air traffic control suffered a technical glitch on August 28, leading to widespread flight cancellations.
The inquiry found a 'significant lack of pre-planning' and criticized the practice of engineers working from home during critical periods.
Affected passengers faced considerable financial costs and stress, with some stranded overseas for days.
Airlines, facing around £100 million in costs for refunds and accommodations, demand Nats be held liable for disruptions.
The review panel expressed concerns over Nats' performance metrics, suggesting they fail to account for the full impact of cancellations and delays.