Overview
- UC Davis Health implemented an AI scribe that records and transcribes clinical conversations so clinicians can focus more on patients.
- The pre-implementation survey reached more than 9,000 patients with about 1,900 responses, and 48% viewed AI scribing favorably with 33% neutral and 19% concerned.
- Top worries centered on transcription accuracy at 39%, privacy and security at 13%, and being recorded at 13%, with some noting fears of hacking.
- Policies now require clinician review and editing before AI notes enter the EMR, deletion of raw audio within 10 days, domestic data hosting, and a patient opt-out option.
- Patients said they want early notice about AI use, with 57% preferring face-to-face disclosure and 45% comfortable with email, and the health system established oversight through an analytics committee.