Overview
- The phased pilot began in May 2025 and is now live in Delhi, Mumbai, Bengaluru, Chennai, Pune, Hyderabad, Chandigarh, Kolkata, Jaipur and Lucknow.
- Recordings are double-encrypted, saved only on the driver’s device, inaccessible to Uber unless shared in a safety report, and automatically deleted after one week.
- Riders receive an in-trip notification whenever video recording is active.
- Drivers say the feature can document misconduct and counter false allegations, though some question whether Uber will support them in disputes.
- Uber has not provided a timeline for wider rollout, and the trial builds on in-app audio recording launched in India in 2023 and prior video tests in the U.S., with availability in Canada and Brazil.