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Uber launches package return service in nearly 5,000 US cities

  • Uber's new "Return a Package" feature allows users to request couriers to return up to 5 prepaid packages to shipping outlets for a flat fee.
  • The service costs $5 per package, or $3 for Uber One members, and is available in most major US metro areas.
  • Packages must be under 30 pounds, worth less than $100, and have prepaid shipping labels attached to be eligible for return.
  • Customers can track packages in real-time and receive photo confirmation when they are dropped off.
  • The service taps into the growing e-commerce returns market, which peaks in January, though profitability concerns remain.
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