Uber Introduces Nationwide Rider Verification and Trip Recording Features
Starting September 18, Uber drivers in the U.S. will see 'verified' badges on rider profiles and can record trips using their smartphones.
- The new rider verification system allows Uber drivers to see a 'Verified' badge on customer profiles, indicating additional identity checks.
- Drivers can now use their smartphone cameras to record video and audio during trips, with all recordings encrypted and stored on their devices.
- Uber's verification process includes cross-checking rider information against third-party databases and accepting government-issued IDs.
- The company has blocked about 15,000 rider accounts for using fake or inappropriate names, enhancing overall platform security.
- Drivers can now block riders who receive low ratings, building on Uber's policy of unmatching drivers with poorly rated passengers.