Overview
- Uber India announced the package at its Uber Surakshit safety conference in New Delhi on June 30, unveiling Record My Ride, Ambulance Assistance, seatbelt reminders, typing limits for drivers and rider-set trip PINs.
- Record My Ride lets drivers record video on their phones that is encrypted and stored locally, with Uber able to access footage only if a driver uploads it with a safety report; the feature began as a pilot in May 2025 and ran in about 10 cities.
- Ambulance Assistance is integrated into Uber’s 24x7 Safety Line through a partnership with Dial 4242 and is intended to help dispatch medical support with an average response time the company says will be under 15 minutes.
- Independent reports flag legal and operational gaps, noting that passengers are notified but not explicitly asked to consent under the DPDP Act, that Uber has given both seven‑day and 14‑day deletion windows for footage, and that rules for sharing recordings with police remain unclear.
- The rollout could prompt review by India’s Data Protection Board and other regulators, affect how riders must opt out of recordings, and shape industry standards because Uber’s past safety tools have often become common practice.