Overview

• Delhi-based LinkedIn user Jayant Mundhra said Uber India president Prabhjeet Singh messaged him on WhatsApp within 10 minutes of his post about a fare anomaly.
• Mundhra reported that Singh first requested ride details for review, then sent a detailed message roughly 40 minutes later outlining six factors behind Uber’s fare calculations.
• According to Mundhra, the explanation went beyond basic demand–supply dynamics and delved into technical clauses that shape final prices.
• Mundhra said he would not share the specifics because they were sensitive and competitively relevant, and his account drew praise for the executive’s direct, non-defensive approach.
• Hindustan Times, The Indian Express, and Times Now reported the incident based on Mundhra’s post, noting that Uber has not publicly released the technical breakdown.