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Uber India Chief Texts Critic With Private Explanation of Fare Calculations

The episode is being cited as a model of executive engagement in response to consumer concerns.

Overview

  • Jayant Mundhra says Prabhjeet Singh messaged him within 10 minutes of a critical LinkedIn post about a fare anomaly.
  • Singh requested ride details and, about 40 minutes later, sent six pointers that Mundhra says outlined how Uber’s algorithm set the price.
  • Mundhra declined to publish the technical specifics, citing trust and competitive sensitivity, leaving the explanation private and unverified.
  • Mundhra adds that an Uber communications representative named Aditi thanked him and said the feedback helped flag an “edge case” in their system.
  • Multiple national outlets, including Hindustan Times, Indian Express, Times Now and News18, have amplified the account with widespread social-media praise for the transparent tone.