Overview

• Delhi-based LinkedIn user Jayant Mundhra said Uber India and South Asia head Prabhjeet Singh messaged him on WhatsApp within 10 minutes of his critical post on a fare anomaly.
• According to Mundhra, Singh asked for the ride details to investigate and, about 40 minutes later, sent six detailed points on how Uber’s algorithm determines fares.
• Mundhra described the follow-up as a technical deep dive beyond standard demand–supply explanations and said he would keep the specifics confidential due to their sensitivity.
• The account has spread widely on social platforms, with commenters praising the responsiveness and tone of Uber India’s leadership.
• In a further detail shared by Mundhra, a communications executive later told him his critique helped the company identify and investigate an edge case, with no request to take down the original post.