Overview

• The company has activated cash payments in select markets including Los Angeles, San Diego, Tampa, Jacksonville, Dallas, Orlando, Cincinnati, Colorado Springs, and Laredo, with availability varying by city.
• Riders must verify their identities in the app, choose the cash option when requesting, and pay the driver at the end of the trip before booking another ride if a balance remains.
• Cash trips are blocked from 11 p.m. to 6 a.m., are not available for Uber Reserve, do not allow mid-ride destination changes or added stops, and do not support in‑app tipping.
• Drivers can opt out of cash requests and must maintain positive ratings to receive them, with Uber keeping standard safety tools active during cash rides.
• Operational safeguards include issuing Uber Cash credits when exact change is unavailable, covering driver shortfalls in underpayment disputes, and recouping the company’s share from future electronic earnings when needed.