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Uber Eats Launches Live Order Chat and AI Toolkit to Enhance Ordering Experience

It is designed to cut down order mistakes by keeping customers connected with restaurants through real-time messaging.

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Overview

  • Live Order Chat is now available for delivery and pickup orders, enabling merchants to confirm substitutions, clarify special requests and check dietary or allergy preferences in real time.
  • Generative AI creates menu item descriptions to help customers make more informed choices when browsing restaurant offerings.
  • AI-driven image enhancements improve low-quality food photos by adjusting lighting, resolution and framing and can digitally re-plate dishes onto more appealing presentations.
  • Merchants gain AI-powered summaries of customer reviews to quickly identify feedback trends and areas for improvement at scale.
  • Customers in the US, UK, Canada and Mexico can upload photos of unpictured menu items when rating orders and may earn Uber Cash credits if their submissions are selected.