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Uber Eats Introduces TikTok-Inspired Video Feed for Merchant Promotion

The new feature aims to boost dish discovery and user engagement, currently in testing in select cities with global rollout plans.

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A delivery rider travels through the Hammersmith region on February 14, 2024, in London, England.
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Overview

  • Uber Eats is introducing a new short-form video feed, allowing merchants to showcase dishes and attract new consumers.
  • The feature, inspired by TikTok, is currently being tested in New York, San Francisco, and Toronto, with plans for a global rollout.
  • Early data indicates that users are more confident trying new dishes after viewing the videos, appreciating details like texture and portion size.
  • The videos are not considered ads, and Uber Eats is not charging merchants for content placements.
  • Uber Eats has over a million merchants worldwide and has also updated its Uber Eats Manager software to support merchant growth.