Overview
- The policy commits to ISO 9001, ISO 14001, ISO 45001, ISO 10001 and ISO 10002 across quality, environmental, occupational health and safety, service charters and complaints handling.
- Issued as the sixth edition on January 26, 2024 and signed by Minister Dr. Amna Abdullah Al-Dhahak Al-Shamsi, the policy is published for stakeholders and slated for annual review.
- Measurable targets with continuous measurement, monitoring and periodic review are mandated to drive ongoing improvement in management systems.
- Business continuity management is required alongside emergency and crisis plans to sustain vital ministry activities during disruptions.
- Laboratory testing and calibration must align with ISO/IEC 17025:2005 with trained personnel and documented procedures, while stakeholder feedback is handled through accessible, confidential, time-bound channels and innovation partnerships with universities and research centers are supported with intellectual property protection.